Privacy Policy

Privacy Policy

HAZELTON REAL ESTATE INC., BROKERAGE (hereinafter “HAZELTON REAL ESTATE”) recognizes the importance of protecting the personal information we receive. This includes existing customers, prospective customers, brokers and sales people within our franchisees and anyone else from whom we collect personal information during real estate transactions, promotional events or otherwise.


This Privacy Policy (or “Policy”) is meant to:

  1. Disclose the type of personal information we gather from or about you.
  2. Explain how we may use it and to whom we may disclose it.
  3. Define your right to access your personal information which we have collected, and your right to correct or change that information where you believe it may be inaccurate.

At HAZELTON REAL ESTATE, our aim is to provide you with as much control over your personal information as possible. HAZELTON REAL ESTATE has undertaken extensive measures to control and ensure the privacy and security of personal information collected. However, it does not own or control the operations of its Franchisees. Customers and prospective customers who have concerns about the treatment of their personal information by a Franchisee, are urged to contact that Franchisee directly. This Privacy Policy addresses only the information that HAZELTON REAL ESTATE has in its possession or control.


Personal information is any information in whatever form about an identifiable individual. However, it does not include:

  1. Your name or information which would enable us to contact you at your place of employment including your name, position or title, business telephone number, business address, business email and business fax number;
  2. Personal information about you that is publicly available such as information available from a public registry or contained in a phone book;
  3. Aggregated information that cannot be associated with you as a specific individual; and
  4. Information which is not about a person but which is about a company, association or another organization.

HAZELTON REAL ESTATE collects the following personal information:

  1. Personal information which you voluntarily provide to us when you visit or a Franchisee’s office, or that is otherwise provided directly to HAZELTON REAL ESTATE, such as by telephone, email, mail or fax;
  2. Photographic images of your property, descriptions of the property and its sale price for marketing purposes, but only where we have obtained your prior consent; and
  3. Personal information which you voluntarily provide to us when you visit our website (the “Website”), such as when you register, subscribe to a service or complete a contact request, and personal information relating to your use of the Website (in accordance with our more detailed Website Privacy Policy set out below). Except where permitted by law, HAZELTON REAL ESTATE collects, uses and discloses your personal information with your knowledge, consent and is done so openly.



When you register or sign up for our services

Register on our Services to save searches, sign up for alerts, access our real estate resources, and for other additional features. You may be registered for our Services automatically when you contact one of our agents regarding a property or inquire about us or our Services.

If you register on our Services, we collect Personal Information such as your name, email, address and any other Personal Information required on the registration form. You may also provide us your phone number. We primarily use this information to manage and correspond with you about your account, send you information and newsletters related to properties, real estate markets, information related to real estate, and/or other information we think may interest you, and for other matters described in this Policy.

When you subscribe for our newsletters, emails and/ or text messages

We may offer newsletters and/or other communications to share information with you about HAZELTON REAL ESTATE, independently owned and operated HAZELTON REAL ESTATE franchisees, independent real estate sales associates, real estate, helpful guides, our advertisers, sponsors, and other topics or offers that you may be interested in. You may sign up to receive information from a specific agent, office, or our general mailing list. If you inquire regarding a property, an independent HAZELTON REAL ESTATE real estate sales associate may contact you regarding that or related properties to the extent related to your inquiry.   In addition, if you express interest in any property and submit an inquiry through our Contact Us form, you will automatically be placed on a list to receive email updates regarding that property (which will be sent by the independent listing agent).

If you choose to provide your email address or other contact information to an independent HAZELTON REAL ESTATE sales associate, we collect this information on behalf of that agent and forward it to that agent.  However, we cannot control how these independent sales associates or the independently owned and operated HAZELTON REAL ESTATE offices use that information. Therefore, this Policy does not apply to such situations. Please contact the agent or office directly or follow the links included in the communications you receive from the agent to learn more about their privacy practices.

HAZELTON REAL ESTATE Text Message (SMS) Service allows you to receive text messages (SMS) on your mobile device regarding our agents’ and brokers’ properties. If you provide your phone number and register for our SMS service, you consent to our collection and use of your phone number to send you updates, alerts and for other purposes listed when you sign up. We will not sell your phone number (although we will share it with the listing agent for the properties about which you have inquired) or use it except for the purposes you allow for. You can opt-in to this service by texting the applicable listing keyword to the designated number.

If you want to unsubscribe from ALL of your previously requested notifications, you can do so, at any time. Contact us for detailed information.

During Contests or Sweepstakes

We occasionally operate or promote contests and sweepstakes through our Services, which may require registration to enter. Personal information may be collected, such as your name, phone number, address, email and other information included on the sign-up form. Please note that the privacy practices of a particular contest or sweepstakes may vary from the practices stated in this Policy; for example, when the contest or sweepstakes is sponsored by a third party and hosted on their site. Where the terms of a sweepstakes or contest include privacy practices that differ from or conflict with this Policy, the privacy practices of the contest or sweepstakes you entered will supersede, and will be disclosed in the rules for that promotion. Without limiting the foregoing, your Personal Information may be used by us or a third party to contact you for winner notification, prize delivery confirmation, confirmation of receipt or other promotional purposes. Your entry in the contest or sweepstakes may also result in being added to our mailing/texting lists and those of our promotional partners associated with the contest or sweepstakes. Acceptance of a prize may require you (unless prohibited by law) to allow us to post publicly some of your information on the Services, such as on a winner’s page, in the event you win a contest or sweepstakes.

In some instances, a third-party advertiser or sponsor may operate or host a contest or sweepstakes on our Services (or promoted through our Services), and may collect your information. In those cases, where we are not the sponsor, operator or host of the contest or sweepstakes, we have no control over the information collected and accordingly urge you to review the official rules of the contest/sweepstakes and the advertiser’s or sponsor’s privacy policy applicable before participating.

By Cookies, Web Beacons and Other Tracking Technologies

Our Services use cookies, which are small, commonly-used files that are transferred to your computer by us or a third party when you allow your browser to accept cookies. Also, we, our third-party service providers or advertisers, may also use “web beacons,” “pixel tags” or other tracking technologies (small pieces of code placed on a web page to monitor behavior and collect online data regarding the actions of our guests). Information collected this way, may be used to track your online traffic patterns, to enhance your experience when using our Services, to store information during your session, to personalize the Services for you based on your preferences and selections, to target advertising or content to you (described fin detail below) and to collect Information about you and your visit to our Services for other marketing and business purposes. You can adjust your privacy preferences regarding the use of cookies and similar technologies through your browser. However, disabling cookies may impair your user experience and disable certain features of our Services.

Our Services use cookies and/or other technologies provided by website analytics services such as Google Analytics to help us better understand how our Services are used. By tracking how and when you use our Services, these technologies help us identify which features and content on our Services are the most important to visitors. If you do not want your information to be collected using cookies, you can turn off cookies using your browser’s settings menu; however, this may eliminate our ability to provide a personalized or user-friendly experience.

To learn more about Google’s analytic and marketing services, visit Google Analytics Terms of Use, the Google Privacy Policy, or Google Analytics Opt-out.

Information on your online activities may be collected for use in providing advertising selected and/or customized to suit your individual interests, either by us, our affiliates, or third parties. We may use third parties such as network advertisers and ad exchanges to serve advertisements across the internet and may use third party analytics service providers to evaluate and provide us and/or third parties with information about the use of these ads on third party websites and viewing of ads and of our content. The information collected may include information about your visits to our Services, such as the pages you have viewed. These third-party tracking technologies may be implemented to:

(a) Help deliver advertisements that you might be interested in;

(b) Prevent you from seeing the same advertisements repeatedly or too many times;

(c) Track changes in your preferences and thus modify the selection of advertisements

(d) Understand the effectiveness of the advertisements delivered to you

Collection and ad targeting takes place both on our Services and on third-party websites or services that participate in the ad network, such as websites that feature advertisements delivered by the ad network. This process also helps us track the effectiveness of our marketing efforts. We and third-party vendors, including Google, use first-party cookies (such as the Google Analytics cookie) and third-party cookies (such as a DoubleClick cookie) together to report how your ad impressions, other uses of ad services, and interactions with these ad impressions and ad services relate to our Services visits. To learn more about how to opt out of Google’s use of cookies, visit the Google’s Ads Settings, here. To learn more about how to opt out of DoubleClick’s use of cookies, visit the DoubleClick opt-out page, here.

Please note, our Services do not currently respond to browser do-not-track signals. Furthermore, our third-party advertising networks may install their own cookies, including cookies that may track our visitors to our Services over time and across third party sites, and which may change over time without notice.  If you wish to opt-out of tracking by certain online advertisers, you can visit the Digital Advertising Alliance’s opt-out page, here, or the Network Advertising Initiative, here.

Location, IP Addresses and Click-Stream Data

Our Services and servers may collect other Information from you. The information collected cannot be used to identify you personally on its own. However, if you have registered on the Services, it may be possible for us to link certain information to information that identifies you personally. Information collected through our Services includes: information sent to us automatically by your web browser, the address of the web page you were visiting when you accessed our Services, information about your operating system, the browser you are using; the date and time of your visit; and online traffic patterns and content accessed throughout our Services. If you allow the use of location services, we may also collect location information through our Services. This information allows us to better personalize and/or localize our content. It also helps us and certain third parties in understanding our audience.

If you contact us through the services we offer

You may contact us with questions about our Services, real estate, our business or other matters.  Any information you provide through our Services will be used in the context of resolving your request or answering your inquiry, or to provide additional information related to that inquiry. We may also include your name and contact information on our marketing list for information related to your inquiry or which we otherwise believe would be of interest to you, and we may also use your information as described in this Policy.


HAZELTON REAL ESTATE uses personal information for the following purposes:

  1. To put you in touch with a broker or sales person with one of our Franchisees who may contact you to assist you with listing property for sale or purchasing property.
  1. To assist the broker or sales person in finding the appropriate property for you.
  1. Unless you choose to opt-out, HAZELTON REAL ESTATE may use information about your home in marketing material (we will not use your name), and may also use your contact information to promote and market additional services, products and special offers from HAZELTON REAL ESTATE.
  1. For the purposes related to the use of personal information collected on the Website set out below in our Website Privacy Policy.
  1. HAZELTON REAL ESTATE may share personal information with third parties to assist us in providing services or products to you or to carry out one or more of the purposes described above. These service providers are prohibited from using personal information for any purpose other than to provide this assistance and are required to protect personal information disclosed to them by us and to comply with the general privacy principles described in this Privacy Policy.
  1. HAZELTON REAL ESTATE discloses personal information when it becomes available online to its Franchisees,
  1. their brokers and sales people.
  1. HAZELTON REAL ESTATE may disclose personal information gathered on the Website for the purposes set out below in our Website Privacy Policy.

It is possible for you to use most of our Services without giving us any Personal Information. During the process of registration, subscription or disclosing your Personal Information, you may get the option to limit e-mail communications with us or opt-out of receiving emails from third parties. You can also unsubscribe from email newsletters or similar communications by clicking on the unsubscribe link in found in every email.  You can opt out of all information sharing with third parties for marketing purposes by contacting us at the address or email below.


You may access or update any Personal Information by logging into your account and updating your profile. If you need more information, contact us using our ‘Contact Us’ form. We will respond to reasonable requests for access or revision and will provide access to the extent required or allowed by law. However, we may decide not to grant access or make revisions where the burden or expense of providing access would be disproportionate to the risks to the individual’s privacy in any given case, or when the rights of others would be violated by granting said access.


The Services contain links and may redirect you to Third Party Services (as defined in our Terms of Use). Third Party Services are not under the control of HAZELTON REAL ESTATE and we are not responsible for data privacy or security practices of such services, or how they may use the information you provide.  When you enter a Third-Party Service website, any information you provide, including financial information, is subject to the terms of use and privacy policy of that site or service, which is beyond the control of HAZELTON REAL ESTATE.


We have in place security measures to safeguard Personal Information provided to us. However, please keep in mind that we cannot be liable for the actions of third parties to whom we may transfer your Personal Information in accordance with this Policy. Furthermore, please remember that “perfect security” does not exist on the Internet, and accordingly we cannot provide any guarantee that your Personal Information or any other information you provide us will remain secure.


While we take reasonable steps to prevent third party companies from making unauthorized use of your Personal Information, we cannot be held be held liable for any injuries, loss or damage of any kind arising from or in connection with the use and/or misuse of your collected Personal Information by third parties. Personal Information collected by Third Party websites will be governed by the Privacy policies of those particular websites, which is beyond the ownership and control of HAZELTON REAL ESTATE.

HAZELTON REAL ESTATE is responsible for the personal information under its control. We have designated a Privacy Officer who is responsible for our compliance with this Privacy Policy and applicable laws. Other individuals within HAZELTON REAL ESTATE may be delegated to act on behalf of the Privacy Officer and HAZELTON REAL ESTATE will use the appropriate means to provide a comparable level of protection while information is being processed by a third party.


If you are accessing our Services from outside of Canada, then you consent to the transfer of your information to Canada and the processing, use, and sharing of your information in accordance with this Policy. In addition, if you access links to the global HAZELTON REAL ESTATE website to search for properties in other countries, your information may be transferred to, or processed in other countries and you consent to such transfer and processing.  Regardless of where your information is collected from or transferred to, the information will be treated in accordance with this Policy.


In this section, we mention the latest version and the last date on which the Terms of Use were updated or revised.

Current Version: 1.6.

Date of Publishing/Effective Date: 17th day of March 2017



Address: 158 Davenport Rd. 2nd Floor, Toronto, ON, M5R 1J2

Phone: (416) 924-3779

You can also leave a message online through the Contact Us page on the Website.